|
|
898 Customer Compliments and Constructive Criticism.
"married on the beach at the same spot."
Thanks for your quick response. You all have made buying the engagement ring, and now the wedding band very easy. Veronique was so patient and helpful the first time, and Marc helped with the wedding band. You even shipped to my best friend's house so the proposal and ring presentation would be a surprise. We are getting married on the beach at the same spot that she said, "yes". Thank you!
Tom Earnest, West Chester, PA
07/20/2010 21:16:36 | 2010072021163618
Everything was Amazing!
I had such a great experience with Fay Cullen. I love my ring so much and it looked just like the picture. Shipping, customer service, everything was amazing. Thanks again! I'm so happy...
Patricia Banker, Rancho Cucamonga
07/19/2010 15:47:10 | 2010071915471028
Outstanding Customer Service at Fay Cullen!
Wow! What a great experience it has been dealing with Fay Cullen! Having researched around two dozen similar sites on the Internet, I didn't find another one that came close to Fay Cullen, as they had the best stock and best presentation of any I researched, along with very competitive pricing. I bought three rings which were all exactly as advertised and presented. The information I was provided was complete, and where I had any questions they were all answered very promptly and professionally by Veronique. Packaging and shipping was first rate and I didn't experience any problems whatsoever from start to finish. Thank you Fay Cullen and staff for an excellent buying experience!
Don Smallwood, Edmonton, Alberta
06/17/2010 11:45:56 | 2010061711455671
Lost and Found my FCI Ring!
Hello, Sharon Ertsgaard here. Just wanted to share a anecdote abut the amazing Customer Service at Fay Cullen. Wedding ring lost, then found. One day a few weeks ago I suddenly realized I wasn't wearing my wedding band. You know, that heart drops down into your belly feeling? That's it. I spent a week for so looking high and low in every possible hiding place. Finally, I emailed Fay Cullen on the weekend and got a call back within an hour. On a weekend? Marc H. called back and I explained the situation - lost ring, want to replace but could no longer find the ring on the Fay Cullen website. Marc H. was so helpful and kind. The vendor no longer carried the ring, but that he would contact them to see if there was anything they can do. Marc stayed right on top of it every step of the way. I had also broken my foot and was hobbling around and was trying to purchase a new home! How did I break a foot? You may ask! I tripped over the dog (puppy, but 30 lbs. already)! So, I had been missing being with my dog - we usually take a long 30-45 minute escapade. Just before I posted the payment to FC for the replacement ring, I realized that with this new walking cast, I could walk the dog again! So, I set off on my usual dog trot. I usually wear gloves when walking the dog as he seems to weigh a lot more than he does on the puppy scale at the vet's! Well, after four long weeks, I was ready to take Max out. I went to put on my leather gloves. When I slipped the glove back on my left hand there was my beautiful Fay Cullen ring! What a joy! Of course jewelry can be replaced but the sentimental value is priceless. I emailed Marc and told him the good news. He was genuinely happy for me. Shopping at Fay Cullen for my wedding band the first time was a rewarding experience as I found exactly the right ring for me. After this outstanding Customer Service, I will certainly shop at FC again and tell all of my friends about it! Thanks, Marc, and thanks, Fay Cullen. Bravo!
Sharon, Ertsgaard
06/03/2010 23:11:30 | 201006032311306
Diamond Ring - Highly recommended!
Found a beautiful old miner cut diamond ring. Check Fay Cullen out with the Miami Better Business and after talking with Veronique made my purchase. Their customer service is excellent and the ring is exactly what I wanted. Highly recommended.
Steven, Los Gatos, CA
05/28/2010 13:49:10 | 2010052813491091
Remarkable Product & Service!
After researching for over 3 weeks online, finally came across Fay Cullen and boy, I got a gorgeous ring and a rock-bottom price! My fiancee and her entire family were literally blown away by my selection because most guys just buy solitaires and dump a large diamond. For a fraction of the cost, I got a rare gem. Later, I went for valuation and they valued it for 50% more than what I bought. Now, that's an incredible deal. Thank you, Fay Cullen
Tam, Boston, MA
05/21/2010 17:49:42 | 2010052117494285
"My fiance loves it"
Thank you very much for the assistance with my recent purchase. My fiance loves it. Once again thank you so very much.
Nate, Ohio
05/07/2010 09:09:58 | 2010050709095833
Great Service - Gorgeous Ring!
Fay Cullen made my future husband's life very easy. I am not a girl who is easy to please; I want the things that no one else has. When I found this website, I was in heaven! I have a particular taste for unique antique and vintage jewelry. The ring he purchased was everything I wanted and more. I want to give special thanks to Veronique. She was was so helpful throughout the entire process and was quick to get back to me with any questions or concerns. It looks like my future husband has found my dream jewelry store. He will be buying from Fay Cullen again and again and again-I hope!
Arie , Seattle, WA
05/03/2010 19:27:24 | 2010050319272422
Exquisite Jewelry With A Personal Touch
The quality, service and personal touch made shopping at Fay Cullen Inc. an absolute delight. Her collection is vast and exquisite, which can be very overwhelming for a person with very little experience in diamonds and fine jewelry. However, everybody at Fay Cullen Inc. was extremely patient and helpful while I meticulously chose the perfect engagement ring. They not only made sure my ring was sparkling and flawless but assured me it would be ready for my planned proposal on the Great Wall of China. I’m happy to report back that the Edwardian engagement ring absolutely took my fiancé’s breath away and continues to dazzle everybody who is lucky enough to see it. Thank you so much Fay!
Richard, Miami, FL
04/30/2010 19:14:17 | 2010043019141737
"You Are The Best Of The Best"
My Husband Had Purchased For My Birthday The Most Stunning Blue Moonstone, I have ever seen ! Customer Service Was Outstanding! My Ring Was Very Carefully Packed, & Shipped Right A Way! I'm Very Happy, With The Purchase, One Of The Best One We Ever Did !!! I Truly Recommend "Fay Cullen" To All My Love Ones, And Everyone I Know! I Would Be Shopping Here Again, & Very Soon (Can't Wait) Thank You So Much, For Everything, You Are The Best Of The Best AAAAA+ H.P
Mrs.Pollock, CANADA
04/29/2010 15:45:49 | 2010042915454971
/
Next (11-20)>
|
